Refund policy

At Personalised Gift Zone, every product is specially handcrafted and custom-made using your unique details, such as personalized names and photos. Because these items are tailored specifically for you, we cannot accept returns or exchanges for change of mind or general preference.

However, your satisfaction is our top priority. We stand by the quality of our craftsmanship and are committed to helping you in every possible way if an issue arises with your order.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged during transit, defective, or printed with incorrect information (differing from your order details), we will make it right immediately.

• Reporting Period: Please inspect your order upon delivery and contact our support team within [24 hours ] of receiving your package.

• How to Claim: Reach out via WhatsApp at [8983279835] with:

  • Your Order ID

  • A clear photo or short video showing the damaged or incorrect item

  • A brief description of the issue

Resolution & Process

• Replacement: Once verified, we will produce and dispatch a fresh replacement product to you at no extra cost.

• Refunds: If a replacement cannot be provided, a full refund will be processed back to your original payment method within [5–7 business days].

Cancellation Policy

Orders can only be canceled within [1 hours] of placement. Once production begins on your custom name or photo print, cancellations or modifications are no longer possible.